Customer Issue: Misaligned sensors.
Our Solution: A quick test made it clear that the safety sensors weren't properly detecting an obstacle. We realigned them both and then tested the reversal function several times to make sure that the door was once again safe to use.
Customer Issue: Old opener gave out.
Our Solution: We offered this customer a few fitting choices for her specific needs, and she decided to go with the Craftsman 57918 1 HP DieHard® Ultra-Quiet Belt Drive Garage Door Opener. We proceeded to install it for her and made sure that it was operating as smoothly and quietly as she was expecting.
Customer Issue: Broken springs.
Our Solution: Both of this customer's extension springs broke simultaneously. We quickly removed the damaged components and installed new oil-tempered ones in their place. We then made sure they were well adjusted and tested the door a couple of times to see that it was working correctly again.